Shipping policy
Standard Shipping
LUXSHERY partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
Standard Ground Shipping: 1-7 business days.
Shipping Destinations
Your order can be shipped to any address in the contiguous United States, Alaska or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page.
For our international customers, we are happy to fulfill orders to international freight forwarding service providers. The customer will be responsible for selecting and providing their own freight forwarding service provider with a delivery address within the contiguous United States.
If Your Product Is Damaged In Transit
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
LUXSHERY partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
Standard Ground Shipping: 1-7 business days.
Shipping Destinations
Your order can be shipped to any address in the contiguous United States, Alaska or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page.
For our international customers, we are happy to fulfill orders to international freight forwarding service providers. The customer will be responsible for selecting and providing their own freight forwarding service provider with a delivery address within the contiguous United States.
If Your Product Is Damaged In Transit
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.